caji Terms and Conditions

caji ("we", "our" or "platform") is an online betting and casino service provider operated specifically for players in Bangladesh. These terms form a legal agreement between caji and its users.

By accessing the caji platform, completing registration, or using any service, you give your consent to these terms. If you disagree with any part of these terms, please refrain from using the platform.

These terms are written in Bengali and will be interpreted in accordance with applicable laws of Bangladesh. The Bengali version of this document takes precedence over any translation.

1.1 Scope of Application

These terms apply equally to caji's website, mobile version, app, and all related services. Sports betting, casino games, live dealer games, and all other services are covered under these terms.

1.2 Order of Precedence

Individual promotions or bonus offers may have their own terms. Those specific terms will take precedence over these general terms where applicable, but these general terms remain in effect for all other matters.

2.1 Age Requirement

You must be at least 21 years old to register and participate on the caji platform. We strictly prohibit gaming by minors. We may request identification or proof of age at any time for age verification purposes.

2.2 One Account Policy

Each individual may operate only one caji account. Creating multiple accounts is strictly prohibited and may result in account cancellation and forfeiture of all funds.

2.3 Accuracy of Registration Information

You must provide accurate, complete, and up-to-date information at the time of registration. This includes:

• Your real full name (as per your national identity card)
• An active and valid mobile number or email address
• Correct date of birth
• Valid payment method details

Providing false information is a serious breach of these terms and may result in account suspension or cancellation.

2.4 KYC Verification

To ensure a safe and transparent service, caji may request identity verification (Know Your Customer — KYC) at any time. Withdrawals may be put on hold until KYC is completed.

It is your responsibility to keep your account login credentials — username and password — completely confidential. Sharing this information with any third party is prohibited.

3.1 Password Protection

Use a strong password containing uppercase and lowercase letters, numbers, and special characters. Changing your password regularly is beneficial from a security standpoint.

3.2 Unauthorized Access

If you suspect unauthorized access to your account, notify our support team immediately. caji may temporarily suspend an account until verification is completed.

3.3 Account Transfer Prohibited

caji accounts are non-transferable. Selling, renting, or allowing others to use your account is prohibited and may result in permanent account closure.

4.1 Deposit Rules

The minimum deposit amount on caji is ৳100 (one hundred taka) per method. Accepted payment methods are:

• bKash
• Nagad
• Rocket

Deposited funds are generally credited to the account instantly. If there is any delay due to technical reasons, please notify our support team.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawal requests are generally processed within 1 hour. Withdrawals must be made using the same method that was used for the deposit.

4.3 Verification Requirements

caji may verify the account holder's identity before processing a withdrawal. Withdrawals will not be processed without proper verification. It is your responsibility to cooperate with the verification process.

4.4 Currency

All transactions on the caji platform are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. The following conditions apply to receive this bonus:

• The wagering requirement for the bonus is 10 times (10x)
• Withdrawals cannot be made before the wagering requirement is met
• Each account will receive the welcome bonus only once
• Bonus funds are non-transferable

5.2 VIP Cashback Program

The caji VIP program has four tiers. Weekly cashback is provided at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback

Advancement in VIP tiers depends on your regular participation and activity.

5.3 General Bonus Terms

• caji reserves the right to modify or cancel bonus offers at any time
• Multiple bonuses cannot be claimed at the same time (unless explicitly permitted)
• Bonuses are valid for legitimate betting activity only
• If any bonus misuse is suspected, caji may investigate

6.1 Bet Placement Rules

Once confirmed, a bet cannot be changed or cancelled. Please verify all information and odds carefully before placing a bet. If a bet is accepted at incorrect odds due to a technical error, caji reserves the right to void that bet.

6.2 Game Results

Fair play and accurate results are ensured across all games on caji. In the event of a dispute over any result, caji's decision will be considered final. Complaints regarding results must be reported to our support team within 24 hours.

6.3 System Errors

Winnings or bonuses displayed due to a technical error or software malfunction will not be considered valid. caji reserves the right to restore the correct balance in such situations.

6.4 Sports Betting Rules

Separate rules may apply for each sport in sports betting. Special terms for cricket, football, rugby, and other sports are published separately on the platform. If a match is abandoned or postponed, bets will be settled according to caji's rules.

The following activities are strictly prohibited on the caji platform:

7.1 Fraudulent Activities

• Using fake or stolen payment methods
• Misusing bonuses or promotions
• Gaining an advantage through multiple accounts
• Attempting to hack or modify gaming software

7.2 Money Laundering

Depositing or withdrawing funds obtained from illegal sources is strictly prohibited. Suspicious financial activity is monitored and reported to the relevant authorities when necessary.

7.3 Software Misuse

Placing bets using automated betting software, bots, or scripts is prohibited. If such activity is detected, the account will be permanently closed.

caji gives the highest priority to responsible gaming. We believe gaming is a form of entertainment that should be enjoyed in a controlled and moderate manner.

8.1 Setting Limits

You can set daily, weekly, or monthly deposit and betting limits on your account. These limits help keep your gaming under control.

8.2 Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can temporarily or permanently suspend your account through the Self-Exclusion program.

8.3 Support

For help with gaming-related concerns, contact our 24/7 live chat service or visit our Responsible Gaming page.

Protecting your personal information is very important to us. caji uses modern SSL encryption technology to keep all data secure.

9.1 Data Collection

We collect only the information necessary to provide our services. Details on when, how, and for what purpose your information is used are set out in our Privacy Policy.

9.2 Sharing with Third Parties

Your personal information is not sold to any third party. Only the necessary information may be shared with trusted partners for payment processing and identity verification purposes.

9.3 Use of Cookies

The caji website uses cookies to improve its services and measure user experience. Cookies can be managed from your browser settings.

10.1 Closure by User

You can close your caji account at any time. Please withdraw all remaining funds before closing your account. If there are pending bets or incomplete wagering requirements, the account closure may be temporarily put on hold.

10.2 Closure by caji

caji may suspend or close an account under the following circumstances:

• Serious breach of these terms and conditions
• Evidence of fraudulent or illegal activity
• Providing a false identity or information
• Operating multiple accounts
• Bonus abuse

10.3 Return of Funds

If an account is closed due to a breach of terms and conditions, a decision on whether to return or forfeit the funds will be made based on the circumstances.

11.1 Service Availability

caji makes every effort to provide uninterrupted service. However, the service may be temporarily disrupted due to maintenance, technical issues, or unforeseen circumstances. caji is not liable for such interruptions.

11.2 Betting Losses

Online gaming and betting carries a risk of losing money. caji is not responsible for such losses. Only bet an amount that you can afford to lose.

11.3 Third-Party Issues

caji is not liable for any delayed or failed transactions caused by system issues with payment method providers (bKash, Nagad, Rocket). For such issues, please contact the relevant payment service directly.

12.1 Changes to Terms and Conditions

caji reserves the right to update these terms and conditions at any time. For significant changes, we will send a notification to users' accounts. Continued use of the platform after any changes will be considered as acceptance of the new terms and conditions.

12.2 Dispute Resolution

For any dispute or complaint, please first try to resolve it through our support team. We consider all complaints fairly and promptly.

12.3 Contact Methods

Contact us for any questions, complaints, or support needs:

• 24/7 Live Chat: Direct support in Bengali through the platform
• Email: [email protected]

12.4 Applicable Law

These terms and conditions shall be interpreted in accordance with applicable law. This agreement has been formed with the knowledge and consent of both parties.