caji's Privacy Policy

caji ("we", "our", or "platform") operates a safe and reliable online betting and casino service for players in Bangladesh. This privacy policy ("policy") explains how we collect, process, store, and keep your personal information secure when you use caji's website or services.

By using our services you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services.

caji places the highest importance on protecting user privacy. We use SSL encryption and modern security technologies to ensure that every transaction and piece of personal information you share remains fully secure.

When you register an account with caji and use our services, we may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• Email address
• Residential address
• National ID card or passport details (for identity verification)

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking account numbers
• Transaction history — records of deposits and withdrawals
• Account balance and bonus history

2.3 Usage Information

• Device type, operating system, and browser information
• IP address and approximate location
• Time spent on the platform and list of pages visited
• Game play history and betting activity
• Login times and session information

2.4 Communication Information

When you contact us via live chat or email, a record of that conversation may be stored in our system — for the purpose of improving service quality.

caji uses your information only for the following legitimate purposes:

3.1 Providing and Operating Services

• To enable account creation and management
• To process deposit and withdrawal transactions (minimum deposit ৳100, minimum withdrawal ৳800)
• To provide bonuses and promotional offers
• To ensure 24/7 customer support

3.2 Security and Identity Verification

• To prevent fraudulent activity and money laundering
• To ensure account security
• To verify identity in order to meet legal obligations

3.3 Improving Service Quality

• To analyze usage patterns in order to improve the platform experience
• To identify and resolve technical issues
• To use as guidance in developing new games and betting options

3.4 Communication

• To send important account notifications
• To send promotional messages with your consent
• To provide information on responsible gaming

caji adopts industry-standard security measures to keep your personal information secure. Our platform uses SSL/TLS encryption, which keeps all information transmitted between your browser and our servers secure.

4.1 Retention Period

We retain your information only for as long as it is needed to provide our services or to meet legal obligations. Even after an account is closed, certain information may be retained for a specified period as required by law.

4.2 Security Measures

• 256-bit SSL encryption on all connections
• Regular security audits and vulnerability testing
• Two-factor authentication option
• Restricted staff access — only authorized staff may access personal information
• Firewall and anti-malware protection

4.3 In the Event of a Data Breach

If a breach of your information occurs for any reason, caji will notify you and the relevant authorities as quickly as possible and will take the necessary remedial action.

The caji website uses cookies and similar tracking technologies to help improve your browsing experience and analyze platform performance.

5.1 Types of Cookies

• Essential cookies: Essential for the basic functionality of the platform — login sessions and security tokens.
• Performance cookies: For monitoring page loading speed, crash reports, and usage patterns.
• Functionality cookies: For remembering your preferences such as language selection and interface settings.
• Analytics cookies: For collecting anonymous statistics to improve service quality.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, please be aware that disabling certain cookies may cause some platform features to not work properly.

caji does not sell or commercially rent your personal information. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Only the necessary amount of information may be shared with payment processors (bKash, Nagad, Rocket), game software providers, and IT service providers. These parties operate under strict confidentiality agreements.

6.2 Legal Obligations

Information may be shared with the relevant authorities in response to a court order, government investigation, or legal obligation. In such cases we provide only as much information as is required to meet the legal requirement.

6.3 International Data Transfers

For operational purposes, some information may be stored on servers located outside Bangladesh. In such cases we ensure that the data transfer is completed in accordance with international data protection standards.

As a user of the caji platform, you have the following rights over your own information:

7.1 Right of Access

You can find out at any time what information we hold about you. To do so, contact our support team.

7.2 Right to Rectification

If any of your information is incorrect or out of date, you can request that it be corrected. Some information can be updated by you directly from your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted (see section 9 for details).

7.4 Right to Restrict Processing

In certain cases you may request that the use of your information be restricted. To do so, contact us via live chat or email.

7.5 Right to Opt Out of Promotional Communications

If you no longer wish to receive promotional messages, let our support team know at any time or change your notification preferences in your account settings.

caji strictly does not provide services to anyone under the age of 21. Our platform is for adults aged 21 and above only.

We verify age during registration and through the identity verification process. If a person creates an account using false information and it is later found that they are under 21, that account will be closed immediately and the related information will be deleted.

If you suspect that a minor is using our platform, please contact us.

If you wish to close your account and request the deletion of your personal information, please follow the steps below:

• Contact our 24/7 live chat or send an email to [email protected].
• Provide your registered email address and account verification details.
• Use the subject line: "Personal Data Deletion Request".

Please note that due to legal obligations, certain information must be retained for a specified period. Even in such cases, your information will be kept solely for mandatory legal purposes and will not be used for anything else.

After receiving your request, we will complete the process within 30 business days and send you a confirmation message.

caji reserves the right to update this privacy policy from time to time. When changes are made:

• The updated policy will be published on this page and the "Last updated" date will be changed.
• For significant changes, a notification will be sent to your registered email address.
• If you continue using the platform after the changes, you will be considered to have consented to the new policy.

We recommend that you visit this page regularly to stay up to date with the latest version of the privacy policy.